Voipfone
All Systems Operational

About This Site

Welcome to Voipfone's status page. As an award-winning Internet Telephony Service Provider, we are proud to offer a reliable service to our customers. However, from time to time, we may experience issues – rest assured, our engineers will always be on top of the problem to restore functionality as quickly as possible. We are continuously improving our platform and, in order to do that, we schedule our maintenance windows outside business hours. Follow us on twitter or subscribe to updates on this page to receive notifications of any works carried out or incidents involving our network.

Voice Services Operational
90 days ago
100.0 % uptime
Today
Outbound UK Landline Calls Operational
Outbound UK Mobile Calls Operational
Outbound UK Non-Geographic Calls Operational
Outbound International Calls Operational
Inbound Calls to UK Landline Numbers Operational
Inbound Calls to UK Non-Geographic Numbers Operational
Inbound Calls to International Numbers Operational
CPS Operational
Voipfone Softphone Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Fax Services Operational
Outbound Faxes Operational
Inbound Faxes Operational
SMS Services Operational
Outbound SMS Operational
Inbound SMS Operational
Line Rental Operational
Broadband Operational
Control Panel ? Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Completed - This work has been completed and the maintenance window is now closed. Thank you for your patience.
Apr 2, 20:07 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 2, 20:06 BST
Update - This work has been completed and the maintenance window is now closed. Thank you for your patience.
Apr 2, 20:06 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 19:00 BST
Scheduled - We will be performing emergency maintenance on our voice platform on Thursday, 2nd April, between 19:00 and 22:00 BST.

Services Affected: Voice Platform and Website.

Customer Impact: The main Voipfone website will be unavailable for up to 30 minutes; the Customer Control Panel will remain accessible at https://my.voipfone.co.uk. Customers that have correctly configured devices (desk phones or softphones) or are using the Voipfone Mobile Softphone will not be affected; customers with incorrectly configured devices will be unable to make or receive calls for up to 30 minutes.

Actions: In the event that your phones remain unregistered after the maintenance window is closed, please reboot to force registration. If your telephony services have been affected by these works, please contact our Customer Services Team, who will gladly help you correctly configure your devices to avoid any interruption to service in the future.

Thanks in advance for your patience.
Mar 31, 19:38 BST
Apr 1, 2020

No incidents reported.

Mar 31, 2020
Completed - This work has been completed and the maintenance window is now closed. Thank you for your patience.
Mar 31, 21:52 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:30 BST
Scheduled - We will be performing routine maintenance on our voice platform on Tuesday, 31st March, between 21:30 and 23:30 BST.

Services Affected: Voice Platform.

Customer Impact: Possible short outages lasting a few seconds at a time.

Actions: In the event that your phones unregister, please reboot to force registration.

Thanks in advance for your patience.
Mar 30, 19:19 BST
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.