This work has been completed and the maintenance window is now closed. Thank you for your patience.
Posted Apr 02, 2020 - 20:07 BST
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 02, 2020 - 20:06 BST
Update
This work has been completed and the maintenance window is now closed. Thank you for your patience.
Posted Apr 02, 2020 - 20:06 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 02, 2020 - 19:00 BST
Scheduled
We will be performing emergency maintenance on our voice platform on Thursday, 2nd April, between 19:00 and 22:00 BST.
Services Affected: Voice Platform and Website.
Customer Impact: The main Voipfone website will be unavailable for up to 30 minutes; the Customer Control Panel will remain accessible at https://my.voipfone.co.uk. Customers that have correctly configured devices (desk phones or softphones) or are using the Voipfone Mobile Softphone will not be affected; customers with incorrectly configured devices will be unable to make or receive calls for up to 30 minutes.
Actions: In the event that your phones remain unregistered after the maintenance window is closed, please reboot to force registration. If your telephony services have been affected by these works, please contact our Customer Services Team, who will gladly help you correctly configure your devices to avoid any interruption to service in the future.
Thanks in advance for your patience.
Posted Mar 31, 2020 - 19:38 BST
This scheduled maintenance affected: Voice Services (Outbound UK Landline Calls, Outbound UK Mobile Calls, Outbound UK Non-Geographic Calls, Outbound International Calls, Inbound Calls to UK Landline Numbers, Inbound Calls to UK Non-Geographic Numbers, Inbound Calls to International Numbers) and Website.