Outbound SMS delays

Incident Report for Voipfone

Resolved

We've not seen any issues this afternoon with outbound SMS, so are happy to close off this incident. Our regular monitoring remains in place to detect any future difficulties.

Posted Jul 31, 2018 - 17:33 BST

Update

Outbound SMS / Text Messages are passing at usual levels. The 3rd party mobile transit has confirmed they have located and rectified the processing delays. Our regular monitoring remains in place.

Posted Jul 31, 2018 - 14:18 BST

Identified

The 3rd party mobile transit has reconfigured to clear queued messages. We are monitoring to ensure levels return to normal.

Posted Jul 31, 2018 - 12:00 BST

Investigating

We are aware of some difficulties with Outbound SMS. Checks are being made with the 3rd party mobile transit to clear queued messages.

Posted Jul 31, 2018 - 10:45 BST

This incident affected: SMS Services (Outbound SMS).