Network availability

Incident Report for Voipfone

Resolved

This incident has been resolved.

Posted Aug 26, 2021 - 20:06 BST

Monitoring

We have implemented corrective actions, we will continue to monitor the situation.

Posted Aug 26, 2021 - 19:06 BST

Update

We are continuing to investigate this issue.

Posted Aug 26, 2021 - 16:56 BST

Investigating

We are currently investigating issues with phone registrations, call flows, website availability and broadband connections.

Posted Aug 26, 2021 - 16:54 BST

This incident affected: Voice Services (Outbound UK Landline Calls, Outbound UK Mobile Calls, Outbound UK Non-Geographic Calls, Outbound International Calls, Inbound Calls to UK Landline Numbers, Inbound Calls to UK Non-Geographic Numbers, Inbound Calls to International Numbers, CPS, Voipfone Softphone, Voicemail), Fax Services (Outbound Faxes, Inbound Faxes), and Broadband, Control Panel, Website.