This incident has now been resolved.
A fix has been implemented and we are monitoring the results.
Sorry for any inconvenience this may have caused.
We have identified the cause of the Call and Control Panel Login issues.
We are continuing to invesitgate the issue. We have expanded our scope to include some reported Control Panel login issues.
We are investigating an unexpected increse in call failures.
This incident affected: Voice Services (Outbound UK Landline Calls, Outbound UK Mobile Calls, Outbound UK Non-Geographic Calls, Outbound International Calls, Inbound Calls to UK Landline Numbers, Inbound Calls to UK Non-Geographic Numbers, Inbound Calls to International Numbers, CPS, Voipfone Softphone, Voicemail, Conference Call), Fax Services (Outbound Faxes, Inbound Faxes), and Control Panel, Virtual PA.