Virtual PA

Incident Report for Voipfone

Resolved

This incent has been resolved. We apologise for any inconvenience and thank you for your patience.

Posted Jun 22, 2022 - 12:01 BST

Update

We are continuing to monitor for any further issues.

Posted Jun 22, 2022 - 11:21 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 22, 2022 - 11:06 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 22, 2022 - 10:50 BST

Investigating

We are investigating lower than usual call volumes being handled by our Virtual PAs.

Posted Jun 22, 2022 - 09:17 BST

This incident affected: Virtual PA.