Control Panel changing inbound number call routing

Incident Report for Voipfone

Resolved

This incident has been resolved.

Posted Sep 17, 2024 - 17:27 BST

Monitoring

The Control Panel is fully operational. Manage Inbound Numbers performs as expected. We are monitoring the behaviour. In case of any issue, try doing a force-reload in your web browser, to ensure the latest build of the Control Panel is in use. Apologies for any inconvenience.

Posted Sep 17, 2024 - 16:28 BST

Identified

The earlier issue has been corrected, and now Virtual PA routing is also back to normal. For any Manage Inbound Numbers in the Contrl Panel, if these don't seem to work, please try doing a force-reload in your web browser.

Posted Sep 17, 2024 - 15:23 BST

Investigating

We are investigating reports of difficulties with some Inbound Number changes. For Manage Inbound Numbers we recommend doing a force-refresh load in your browser. Virtual PA routing is being worked on, and an update will follow. Apologies for any inconvenience.

Posted Sep 17, 2024 - 14:08 BST

This incident affected: Control Panel.