Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 13, 2024 - 23:09 BST
Scheduled
Services should now be recovering.
We will leave this maintenance open while we continue to investigate the issue.
Posted May 13, 2024 - 23:08 BST
Update
We are aware of issues affecting some calls as an unexpected result of this maintenance.
We are currently working to resolve this and will provide an update shortly.
We apologise for any inconvenience.
Posted May 13, 2024 - 22:57 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 13, 2024 - 22:30 BST
Scheduled
We will be performing maintenance on our network infrastructure, Monday 13th May, between 22:30 and Tuesday 14th May 01:00 BST. These works involve low risk configuration changes. As no disruption is expected, we have chosen an evening maintenance window.
Services Affected: At risk only.
Customer Impact: None expected.
Actions: In the event that your phones unregister, please reboot to force registration.
Thanks in advance for your patience.
Posted May 13, 2024 - 10:08 BST
This scheduled maintenance affected: Voice Services (Outbound UK Landline Calls, Outbound UK Mobile Calls, Outbound UK Non-Geographic Calls, Outbound International Calls, Inbound Calls to UK Landline Numbers, Inbound Calls to UK Non-Geographic Numbers, Inbound Calls to International Numbers, CPS, Voipfone Softphone, Voicemail, Conference Call), SMS Services (Outbound SMS, Inbound SMS), Fax Services (Outbound Faxes, Inbound Faxes), and Line Rental, Broadband, Billing and Payments, Control Panel, Website, Virtual PA.