Voicemail Notification Email Attachments

Incident Report for Voipfone

Resolved

The fix has been effective. Apologies for any inconvenitence. Email attachments are back to normal again.

Posted Aug 16, 2024 - 15:21 BST

Monitoring

A fix has been implemented and we are monitoring results. If any new voicemail notifications are received without attachment, please let us know.

Posted Aug 16, 2024 - 12:25 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 16, 2024 - 12:02 BST

Investigating

We are investigating reports that some Mailbox notification emails, may not have a copy of the audio attached. Messages are still accessible in the Control Panel, as well as by calling the voicemail retrieval numbers.

Posted Aug 16, 2024 - 10:58 BST

This incident affected: Voice Services (Voicemail).