Please be aware that we have postponed this planned maintenance window and there will no longer be any planned works or disruption on Friday 26th January.
We will book in a new maintenance window for a future date for these works.
We apologise for any inconvenience this may cause.
Posted Jan 24, 2024 - 16:07 GMT
Scheduled
We will be performing maintenance on our system on Friday 26th January, between 23:00 and Saturday 27th January 05:00. These essential works will allow us to increase resiliency in our services, but will be quite disruptive. All services will be taken offline for the first 30 minutes of the works, before gradually being restored, with a priority on calls. Due to the disruptive nature of these works, we have chosen an overnight maintenance window.
Services Affected: All Services.
Customer Impact: High levels of disruption for the first 45 minutes, followed by full restoration over the remainder of the window.
Actions: In the event that your phones unregister, please reboot to force registration.
We apologise for any inconvenience caused and thank you in advance for your patience.
Posted Jan 03, 2024 - 10:18 GMT
This scheduled maintenance affected: Voice Services (Outbound UK Landline Calls, Outbound UK Mobile Calls, Outbound UK Non-Geographic Calls, Outbound International Calls, Inbound Calls to UK Landline Numbers, Inbound Calls to UK Non-Geographic Numbers, Inbound Calls to International Numbers, CPS, Voipfone Softphone, Voicemail, Conference Call), SMS Services (Outbound SMS, Inbound SMS), Fax Services (Outbound Faxes, Inbound Faxes), and Line Rental, Broadband, Control Panel, Website, Virtual PA.