Softphone Push Notifications

Incident Report for Voipfone

Resolved

This incident has been resolved.

Posted Aug 18, 2021 - 18:53 BST

Monitoring

The fix has been deployed. In most cases, no further action is required. If you do experience any further issues please reset the app from the settings menu. If the issue persists please contact support via email.

Posted Aug 18, 2021 - 17:21 BST

Identified

The issue has been identified, our team is currently deploying a fix.

Posted Aug 18, 2021 - 15:51 BST

Investigating

We are aware of an issue affecting push notifications for some users of our softphone on Android and iOS. Calls to affected users will still work while the app is open in the foreground. The issue is currently being investigated.

Posted Aug 18, 2021 - 09:23 BST

This incident affected: Voice Services (Voipfone Softphone).